C&A Associates Becomes ENACOMM’s Latest Distribution Partner for Providing Financial Institutions with Conversational Banking, Intelligent IVR, and Fraud-Fighting Tools
C&A to bring ENACOMM’s Virtual Personal Assistant and the ENACOMM Financial Suite to its bank and credit union clients
TULSA, OK, July 17, 2018 — Banks and credit unions are vying to win and retain customers and members by increasing the convenience and security of their customer service offerings. ENACOMM—a fintech company that empowers banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today released that C&A Associates, Inc., a leading provider of financial processing and asset management technology, is now a distribution and installation partner.
C&A’s bank and credit union customers will be able to take advantage of ENACOMM’s Virtual Personal Assistant (VPA), which leverages AI-based Conversational Banking; the ENACOMM Fraud Control Module for combatting omnichannel attacks; and the entire ENACOMM Financial Suite (EFS), including its Intelligent IVR – a hosted, dynamic interactive voice response system for personalized customer interactions.
“C&A is a household name in the financial services industry,” said ENACOMM CEO Michael Boukadakis. “For nearly three decades, its nationwide team of experts has been trusted by banks and credit unions to sift through endless technology products that are available and pinpoint the best solutions on the market. ENACOMM is honored that C&A sees the value in the modern technologies that we deploy for financial institutions.”
Applying artificial intelligence, VPA-Conversational Banking is ENACOMM’s solution for financial institutions’ self-service users that works with widely-used Virtual Personal Assistants, such as Amazon Alexa and Google Home, as well as smartphones. Utilizing ENACOMM’s SaaS technologies, properly authenticated users can safely and easily handle banking transactions and gain comprehensive access to their financial accounts—with the sound of their voice.
The ENACOMM Fraud Control Module allows users to detect, track and respond to fraud across any channel for which ENACOMM’s data collection system Virtual Interactive Analyst (ViA) is deployed. For example, the Fraud Control Module can flag multiple attempted PIN changes for a single account in one day via a financial institution’s IVR, which can be a sign of attempted money laundering. The Fraud Control Module is a powerful way for banks and credit unions to identify the latest tricks being used by fraudsters and establish effective countermeasures.
The ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Unlike systems with limited verbiage or number-specific options in a standard menu, ENACOMM’s data-powered IVR solution responds to naturally spoken customer requests with human-like understanding. The technology uses customer intelligence to efficiently direct calls, personalization to help retain customers/members, and context preservation to offer fast, superior self-service.
“C&A ensures that our bank and credit union customers understand that upgrading the customer experience is no longer a nice-to-have—it’s a must,” said Bill Moss, President, and CEO of C&A Associates. “Four years ago, only 59% of consumers would quit doing business with a company because of a bad customer experience. Today, that number is 86%, according to Harris Interactive. ENACOMM’s next-generation technologies apply data intelligence to provide premier self-service that builds customer satisfaction and loyalty that financial institutions need to survive and grow.”
For more information on VPA-Conversational Banking, the ENACOMM Fraud Control Module and the ENACOMM Financial Suite, go to www.enacomm.net.
ENACOMM is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, ENACOMM solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, ENACOMM helps organizations provide customers with a superior, multi-modal self-service experience. ENACOMM processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. Learn more about ENACOMM at www.enacomm.net.
About C&A Associates, Inc.
C&A Associates, Inc. was formed in April 1990 and incorporated in 1991 to work with Community Banks in Louisiana and Mississippi in the areas of Disaster Recovery and Proof-of-Deposit. Since that time, the company has expanded its services to cover the entire United States and the International Bank community. Today C&A’s customers not only include financial institutions, banks and credit unions but also newspapers, casinos, tax collectors, insurance companies, school boards, district and local courts and municipalities, churches and utility companies. To find out more about C&A Associates and its cutting-edge technology in financial processing and asset management, go to https://caassociates.com/.
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ENACOMM® is a registered trademark of ENACOMM, Inc. Alexa is a trademark of Amazon.com, Inc. or its affiliates. Google Home is a trademark of Google Inc.
See this post’s original white paper here.