Call Center Skills-Based Routing

Call Center Skills Based Routing

In addition to having the most complete, up to date information on a user to service them, it is also important to match their need to the most appropriately skilled CSR. Whether the needs are multi-language, sales, technical support, or related to a specific product or service, the CSR specialist with the associated skill set should be on that call. This can be accomplished with ENACOMM’s Skills Based Routing product and service, or “SBR”. This shortens time of engagement for any issue, ultimately saving the user time, and the customer money.

C&A Associates, Inc.

Where leading edge technology meets old fashion values and service.

Every C&A customer has direct access to our entire staff of associates, and the benefit of our commitment to providing the finest products, quality service, and support available. But you don't have to believe us, our clients are our best references!

Contact Us

8:30 AM – 5:00 PM: 1-800-679-7764

For after-hours support, leave a message and we will immediately route your call.

Customer support lines are manned 7 days a week 24 hours a day.

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