Interactive Voice Response

Intelligent IVR

The Intelligent IVR is a hosted speech and touch-tone enabled IVR system which offers multiple language support. Using modernized, personalized menus and improved dynamic prompting, the IVR’s robust customer self-service is designed to provide a seamless, intelligent, secure customer experience. The product offers highly refined menu navigation which is personalized to users based on their accounts and activity with their financial institution.

Examples of personalized service & delivery:

  • Speaks users name in welcome message
  • Offers most often used menu item at top of call (“would you like your balance”)
  • Allows institution to configure for male/female voice and speech vs touch-tone only
  • Excludes extraneous menu options that do not pertain to the user
  • PIN change by user on call

C&A Associates, Inc.

Where leading edge technology meets old fashion values and service.

Every C&A customer has direct access to our entire staff of associates, and the benefit of our commitment to providing the finest products, quality service, and support available. But you don't have to believe us, our clients are our best references!

Contact Us

8:30 AM – 5:00 PM: 1-800-679-7764

For after-hours support, leave a message and we will immediately route your call.

Customer support lines are manned 7 days a week 24 hours a day.

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