Visual Interactive Voice Response

VIVR

Visual IVR

While using a voice interface such as IVR or Alexa, a user may need to engage with more complex data in order to complete a task or transaction. This could include answering out-of-wallet questions, providing a photo ID, or signing a document. This can all be accomplished using VIVR. This system sends a text to the user while the user is still engaged with the IVR or Alexa. This texts links to an on-demand web application that can take the user through complex steps of answering the out-of-wallet questions, snapping a photo of their credentials, and even digitally signing a document, all while still being directed by the IVR or Alexa in a truly multi-modal experience.

C&A Associates, Inc.

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